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The Australian Communications and Media Authority (ACMA) has released a new Telecommunications Consumer Protections Industry Code that is designed to consolidate consumer protections in the new converged communications market.
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“In developing the Telecommunications Consumer Protections Industry Code, Communications Alliance and industry have taken a significant step forward in addressing and resolving some of the growing complexities confronted by consumers in the telecommunications space,’ said Chris Chapman, ACMA Chairman.
The new code covers the following consumer protection matters previously covered by separate codes –
* advertising;
* point-of-sale information;
* fair consumer contracts;
* billing;
* credit management;
* customer transfer; and
* complaints handling.
ACMA has deregistered these six separate codes and registration of the new consolidated code means it is the single one with which industry has to comply.
‘The development of the code was a major undertaking in response to calls from consumer groups for an easily readable code that enshrines multiple protection measures within a single document,’ said Anne Hurley, Communications Alliance Chief Executive Officer.
‘The focus of the exercise was to ensure that residential and small business markets have optimum consumer protection rules across a range of areas with uniform definitions expressed in simple language. Consolidating the consumer protection rules into a single document should enhance consumer protection because it will simplify code compliance and ensure consistency of interpretation,’ she said.
A copy of the code is available at the Communications Alliance website, http://www.commsalliance.com.au
