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The Australian Competition and Consumer Commission (ACCC) has revealed that issues around consumer guarantees have skyrocketed 39% in 2017, with half these consumers reporting issues receiving remedies for faulty electronics, whitegoods or automotive products.
The consumer watchdog states it is “concerned by this growing trend”, as more than 29,000 consumers have submitted reports of their qualms, up…
The ACCC has nabbed online electronic retailers BecexTech, Techrific and CatchDeal for advertising smartphones and tablets as “new” when they were actually refurbished.
The companies have admitted their actions contravened the Australian Consumer Law (ACL) had have provided court-enforceable undertakings to the ACCC.
BecexTech is owned by BXT International Ltd, whilst Techrific and CatchDeal are operated by TCF Global Ltd.
The consumer watchdog claims…
The ACCC has urged drivers with defective Takata airbags to check if their vehicle is affected by "the biggest global vehicle recall in history" before embarking on long trips this holiday season.
The regulator states that serious injuries and deaths have occurred because of the faulty Takata airbags, including one death in Australia in July.
Takata airbags'…
The ACCC has told consumers to be wary of scammers trying to target them during the Christmas period.
Delia Rickard, deputy chair, ACCC says, “Scammers often try to take advantage of people during the busy Christmas period and prey on our vulnerabilities at this time of year. For example, they may take advantage of you looking for…
The Australian Federal Government has launched an official inquiry into ‘digital platform providers’ – such as Facebook and Google – to determine their effect on competition within the media and advertising industry.
ACCC Chairman, Rod Sims, states the inquiry will examine the influence of such digital platforms on Australian media, journalists and consumers:
“The ACCC goes into this…
The ACCC claims some Oz telcos are still advertising misleading NBN speeds, following Telstra and Optus’ recent decision to compensate thousands of users, after failing to deliver promised speed levels.
ACCC Chairman, Rod Sims, has warned Optus & Telstra’s rivals to stop overselling their NBN plans, asserting that some consumers are still being mislead:
“The remainder of the industry…
The ACCC has advised it is “seeking feedback” on the proposed variations of Telstra’s NBN Migration Plan, which facilitates the rollout of fibre to the curb technology (FTTC).
The watchdog is assessing whether Telstra’s variations will offer sufficient protection for consumers to maintain access to services delivered by the NBN.
The rollout of fibre to the curb technology (FTTC) is…
The ACCC has launched an official public inquiry, focused on determining whether NBN wholesale service standards are "appropriate", and if regulation is needed to improve the "customer experience".
ACCC Chairman, Rod Sims, claims that an inquiry is required, following the large number of complaints relating to NBN wholesale service standards:
"We are very concerned about the high number of complaints from consumers…
CANBERRA – The Australian Competition and Consumer Commission has published a draft report on a lengthy market study of the communications sector. It includes 29 recommendations on competition and consumer issues in Australia's communications markets.
The market study found that there is strong price competition between the major service providers, despite considerable concentration in both fixed…
The ACCC has ruled it will not declare domestic mobile roaming - a move which would force all telcos, including Telstra and Optus, to share their networks with competitors, for a price set by the regulator.
ACCC Chairman Rod Sims states:
"The ACCC's inquiry found that declaration would likely not lead to lower prices or better coverage or…
