Telstra To Refund ~100K Customers For Misleading Billing

Telstra is set to refund thousands of mobile phone customers, after the ACCC found individuals unintentionally incurred third-party charges and subscriptions, without being prompted to verify their identity, or enter payment details. The ACCC has penalised Telstra for making misleading representations about its third-party billing service ‘Premium Direct Billing’ (PDB), and the telco has committed to refund affected customers. Telstra admits “more than 100,000 customers may have been…