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Complaints lodged to the Australian Telecom Industry Ombudsman have skyrocketed in the last financial year - concerns about the NBN tops the list, with complaints about landlines, mobile phones and internet services soaring 41.1%.
Overall, complaints about the NBN lodged with the industry Ombudsman more than doubled over the past year - increasing nearly 160%, jumping from 10,487 in…
After several years of complaints from rural Australian residents, NBN Sky Muster satellite providers have agreed to double their data limits to individuals in country areas.
As launched by most NBN providers, from this week country-based individuals can purchase plans exceeding 100GB per month of peak data.
Previously, Sky Muster satellite plans offered max usage limits of just…
The parliamentary committee on the National Broadband Network has issued a number of revisions for the NBN Co, including a recommendation to complete as much of the remaining rollout as possible using fibre.
The committee suggests the NBN Co use fibre-to-the-curb or fibre-to-the-premises, for areas which have not yet been connected.
Reports state the committee offered 23 recommendations for the NBN Co. The…
The ACCC has warned the public to be aware of scammers that steal money and personal information by posing as NBN representatives.
Almost $28,000 has been lost through these NBN scams in 2017 according to the ACCC’s Scamwatch, which has received 316 complaints since the start of the year.
ACCC deputy chair Delia Rickard said scammers have started using government brands like NBN more…
Just six percent of households with fibre-to-the-node (FttN) connections currently score the 25Mbps connection rate that the Government has ruled as desirable for Australian households, according to the latest National Broadband Network report.
But NBN Co says it will take action to increase their rates after legacy phone services on the copper network – part of…
Vodafone has said it will offer its NBN customers unlimited access to free 4G internet to bridge the gap between sign up and installation date.
After previously announcing its plans to begin offering NBN by the end of the year, the telco has now begun to provide more details about the services it will offer.
The new Vodafone Wi-Fi…
The Australian Competition and Consumer Commission is calling on thousands of Australians to volunteer to take part in a program that will measure and compare broadband speeds across the country.
ACCC plans to install hardware-based devices in around 4000 households over four years, beginning with around 2000 volunteers in the first year. These devices will perform…
NBN Co has begun using a new wholesale pricing model in an apparent bid to persuade more users to choose faster broadband offerings.
The new model uses a formula that offers retail providers bigger discounts to provide higher speeds to individual users. The more bandwidth the providers buy from NBN Co and allocate per user, the…
[highlight ]Australians can now find out when they will be able to connect to the National Broadband Network following an update to the NBN website.[/highlight]
An updated address checker function now provides customers with an estimated availability timeframe and technology at their individual address, which may be updated during the continuing rollout to reflect any necessary…
