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The Australian Competition and Consumer Commission (ACCC) states 45,047 Samsung washing machines have not been located since a recall of 144,000 machines announced over two years ago, “posing a serious fire risk to the community”.ACCC deputy chair Delia Rickard noted that each of the machines “is a fire risk”, with the ACCC working with Samsung and NSW Fair Trading to try to locate them.
“If moisture penetrates the machine’s electrical connectors, a fire hazard can result,” Rickard commented. “There have been reports of 252 fires/smoking incidents with the recalled models.
“We are appealing to everyone visiting family and friends these holidays to help them check their washing machines. If the machine is a top-loading Samsung, you must check the model number on the back of the machine or in the product manual.”
Rickard additionally asked that people staying in holiday houses check machines which may not have been checked, especially if the house has been vacant for a while.
“Under the Australian Consumer Law, owners of affected machines are entitled to their choice of a repair, an exchange or a full refund,” she commented.
“Consumers who have had their machine repaired and are concerned about or dissatisfied with the repair are still entitled to ask for a refund or replacement from their supplier.”
The six affected Samsung model numbers are:
– SW75V9WIP/XSA
– SW65V9WIP/XSA
– SW70SPWIP/XSA
– SW80SPWIP/XSA
– WA85GWGIP/XSA
– WA85GWWIP/XSA
The ACCC states that if an affected machine that has not already been repaired by Samsung is found, Samsung should be contacted immediately on its hotline at 1800 239 655 (8am to 8pm AEST, seven days a week) or the machine registered here.
