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Palace Cinemas, operator of movie theatres in Sydney, Melbourne, Brisbane and Canberra, has paid a $10,800 fine after the Australian Competition and Consumer Commission found it had breached consumer law by failing to disclose the full price of tickets booked online, and issued the chain with an infringement notice.
Not mentioned in Palace’s booking process was a compulsory “booking fee” – but it certainly showed up in the final charge imposed on credit card transactions.
“Online traders risk breaching the Australian Consumer Law if they make price representations that exclude mandatory booking fees when advertising ticket prices online,” said ACCC chairman Rod Sims, announcing the fine.
He added that this outcome follows broader ACCC engagement with the online cinema ticketing industry, aimed at improving pricing practices.
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