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Google has apologised for the recent Gmail cock up that saw their service grounded for more than two hours this week.
Google has apologised for the recent Gmail cock up that saw their service grounded for more than two hours this week.
“Lots of people around the world who rely on Gmail were disrupted during their waking and working hours, and we are very sorry. We did everything we could to restore access as soon as possible, and the issue is now resolved,” said Gmail site reliability manager Acacio Cruz in a blog post.
He claimed that Google had been testing new code designed to keep data geographically closer to its owner, which brought about disruption when maintenance in one datacentre caused another facility to be overloaded. This had a cascade effect, according to Google, and it took the company an hour to get it back under control.
“We know how painful an outage like this is. We run Google on Gmail, so outages like this affect us the same way they affect you,” Cruz said.
