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Telstra is warning its mobile customers that there are 20 days only until the popular CDMA network closes – urging customers to contact Telstra to switch to its new mobile network, Next G.
According to the company, there has been a “surge” in customers making the switch over Christmas, however people who have not done so yet should make the change soon.
“There’s been a sudden surge in the number of enquiries we’re receiving in Telstra call centres and in our Shops since the New Year, indicating that Australians know that the clock is ticking down on the old CDMA network,” said Telstra Country Wide director, Gary Goldsworthy.
“We’ve responded by introducing a program of travelling retail kiosks that visit communities across Australia to meet the increased demand for information and support ahead of the planned CDMA network closure on 28 January.”
Goldsworthy said the three most commonly asked customer questions about the CDMA network closure were as follows:
1. Does the Telstra Next G network provide as much coverage as CDMA?
Yes. The Next G network now offers more mobile coverage than the old CDMA network, covering more than 2 million square kilometres as compared to CDMA which covered more than 1.6 million square kilometres.
2. Which is the best mobile phone on the Next G network?
Customers have more choice than ever before, as there are now close to 30 mobile phones on the Telstra Next G network, including pre-paid and post-paid handsets. Customers living or travelling outside of metropolitan areas should consider a handset with Telstra’s Blue Tick for recommended handheld use in regional and rural areas.
3. What is the benefit of moving to the Telstra Next G network?
Telstra’s Next G network is Australia’s largest and fastest national broadband network, which covers more than 98.9 per cent of the Australian population. By moving to Telstra’s Next G network, customers can enjoy advanced mobile content and applications such as video calling, Internet access, BigPond TV, plus an array of the latest news, weather and sports reports.
