Problems Ahead For Optus Tipped

Lawyer-IT commentator Peter Moon predicts trouble ahead for Optus. Last December, he writes on the CSPCentral.com.au ISP and telco legal comment site, Optus incurred customer wrath, by torpedoing mobile access to cheap international VoIP services by charging them at international rates.

Lawyer-IT commentator Peter Moon predicts trouble ahead for Optus. Last December, he writes on the CSPCentral.com.au ISP and telco legal comment site, Optus incurred customer wrath, by torpedoing mobile access to cheap international VoIP services by charging them at international rates.

Optus insisted international calls “within the meaning of your Optus Mobile Standard Form of Agreement for all Timeless and Cap plans” allowed the charge.

“CSP Central asked Optus to tell us where the [standard form] said that,”

Moon blogs. “The document is a confused mish-mash ­ but as far as we could tell it said no such thing.”

Optus “has bolted on a powerful, unbalanced new contract term that is sure to attract the interest of consumer regulators who have unfair contract terms legislation in their armory.”