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Samsung has resolved the recent tuning fault reported in a limited number of its M8 and R8 series LCDs and Q9 plasma televisions. The fault, identified on Friday 11 May, occurred in the tuning of digital free-to-air television channels, resulting in the tuner dropping out intermittently.
The solution was developed and tested over the weekend, and is now being deployed to consumers and retailers affected by the fault. The fix involves a minor modification to the digital tuner board settings, and has been thoroughly tested for its efficacy.
The television models in question are the LA40M81/BDX, LA46M81/BDX, LA32R81/BDX, LA40R81/BDX, PS42Q91/HDX and the PS50Q91/HDX.
Samsung has already begun to make the modifications to televisions purchased by consumers, as well as to existing warehouse stock and display stock in retailer stores. In-store stock will be exchanged for modified and quality controlled product.
Meantime, Samsung is asking retailers to continue displaying stock, while taking orders from consumers. Limited replenished stock should be available in-store within the week.
Consumers who already have the models in question are able to watch analogue TV signals and any component input signals, but may experience the fault with a digital free-to-air signal. The fault has been reported in fewer than 1% of sales.
Dealers and consumers can contact Samsung on 1300 362 603. A dedicated option has been established on the customer service line so callers can receive priority on their query.
Samsung’s mission is to provide innovative digital convergence products that possess exceptional technology, quality, features and value. Commitment to quality and superior customer service is, and always will be, our number one priority.
