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Telstra has partly backed down on global roaming service price hikes announced earlier this week.The price hikes, in some cases costing travellers over a hundred dollars more per month, had seen Telstra defending the rationale behind move.
However, today Telstra CEO Andrew Penn announced via a blog post that Telstra is changing two recently announced price decisions around international roaming and charges for paper bills.
“Good leadership means recognising when it is right to change decisions because it is the right thing for our customers,” Penn stated via the post.
The changes will see Telstra scrap a proposal to increase the excess data fees on its Travel Passes from 3 cents to 10 cents per MB, while removing a proposal to have people charged a flat rate on paper bills regardless of whether they were only receiving those bills via mail and/or paying those bills over the counter.
Telstra will now charge $2.20 to receive a paper bill, and separately $1.00 for each over the counter payment made.
“Price increases are often necessary and I completely understand why the teams that look after our products made the changes they did,” Penn stated via the post.
“But they didn’t sit well with me, customers clearly told us the same so it’s my responsibility to act on behalf of our customers.”
