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Telstra will be introducing new measures such as double opt-in requirements and service termination in an effort to safeguard users from Premium SMS services.
Telstra’s Executive Director Mobility Products, Mr Ross Fielding, “The first and easiest way for Telstra customers to control access to Premium SMS services is to simply request a bar on these services – as far as we know, Telstra is the only carrier to provide this barring option.”
Mr. Fielding also said the new measures followed close on the heels of the industry lodging its Mobile Premium Services Industry Code to the ACMA for registration.
According to the company, the new measures that will be introduced before the end of June include: amending Telstra’s own Premium SMS Service Provider Conduct Policy to extend the double opt-in arrangement to all subscription services regardless of the method of subscription, a process to terminate providers that have had ‘continued high and unacceptable complaint levels associated with their services,’ and the development of an incentive arrangement which rewards service providers that maintain a good customer service record.
“Telstra recognised, based on the high number of customer complaints received in relation to Premium SMS, further measures were required and we are confident these new steps will improve customer service and satisfaction in this area.” added Fielding.
Telstra customers who have followed these simple steps but still received unwanted Premium SMS charges on their bill for a third party service should call 125 111.
