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The Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy, today officially opened Primus Telecom’s new 430 seat Call Centre in Melbourne.
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“By investing in Australia’s telecommunications industry, Primus is continuing to play an important role in delivering competition for the benefit of Australian consumers. The Australian Government welcomes investments such as the new Primus call centre in Melbourne,” Senator Conroy said.
The new call centre is a fully integrated facility that offers high quality total customer care encompassing all aspects of customer contact including inbound and outbound sales, service delivery, provisioning, billing, customer care and technical help desk functions.
The new facility also incorporates a training and development centre that provides specialised skills required for managing complex high technology services.
Ravi Bhatia, CEO of Primus Telecom, said: “Instead of shipping this major facility offshore, Primus believes that our Australian workforce delivers a superior standard of customer care, therefore we have decided to locate our new Call Centre here. We believe this aptly demonstrates the importance Primus attaches to genuine customer care.”
